.concierge-widget {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 9999;
  font-family: var(--font-body, Georgia, serif);
}

.concierge-widget__launcher {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 20px;
  border: 1px solid rgba(198, 164, 106, 0.5);
  background: #0a0a0a;
  color: var(--color-gold, #c6a46a);
  letter-spacing: 0.18em;
  font-size: 11px;
  text-transform: uppercase;
  cursor: pointer;
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.45);
  transition: border-color 0.2s ease, transform 0.2s ease;
}

.concierge-widget__launcher:hover {
  border-color: var(--color-gold, #c6a46a);
  transform: translateY(-2px);
}

.concierge-widget__launcher-mark {
  font-size: 14px;
}

.concierge-widget__panel {
  position: absolute;
  right: 0;
  bottom: calc(100% + 12px);
  width: min(380px, calc(100vw - 32px));
  max-height: min(620px, calc(100vh - 120px));
  display: flex;
  flex-direction: column;
  background: #0a0a0a;
  border: 1px solid rgba(198, 164, 106, 0.35);
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.55);
  opacity: 0;
  visibility: hidden;
  transform: translateY(12px);
  transition: opacity 0.25s ease, transform 0.25s ease, visibility 0.25s;
}

.concierge-widget__panel.is-open {
  opacity: 1;
  visibility: visible;
  transform: translateY(0);
}

.concierge-widget__header {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  padding: 18px 18px 12px;
  border-bottom: 1px solid rgba(198, 164, 106, 0.15);
}

.concierge-widget__eyebrow {
  margin: 0 0 4px;
  font-size: 10px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  color: var(--color-gold, #c6a46a);
}

.concierge-widget__title {
  margin: 0;
  font-size: 18px;
  font-weight: 400;
  color: #fff;
}

.concierge-widget__close {
  border: 0;
  background: transparent;
  color: #999;
  font-size: 24px;
  line-height: 1;
  cursor: pointer;
}

.concierge-widget__intents {
  display: grid;
  gap: 8px;
  padding: 14px 18px;
  overflow: auto;
}

.concierge-widget__intent {
  text-align: left;
  padding: 12px 14px;
  border: 1px solid rgba(198, 164, 106, 0.2);
  background: transparent;
  color: #f2f2f2;
  cursor: pointer;
  transition: border-color 0.2s ease, color 0.2s ease;
}

.concierge-widget__intent:hover {
  border-color: var(--color-gold, #c6a46a);
  color: var(--color-gold, #c6a46a);
}

.concierge-widget__chat {
  display: flex;
  flex-direction: column;
  min-height: 280px;
  flex: 1;
}

.concierge-widget__messages {
  flex: 1;
  overflow: auto;
  padding: 14px 18px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.concierge-widget__msg {
  max-width: 88%;
  padding: 10px 12px;
  font-size: 14px;
  line-height: 1.5;
}

.concierge-widget__msg--assistant,
.concierge-widget__msg--system {
  align-self: flex-start;
  background: rgba(198, 164, 106, 0.08);
  border: 1px solid rgba(198, 164, 106, 0.15);
  color: #ececec;
}

.concierge-widget__msg--user {
  align-self: flex-end;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: #fff;
}

.concierge-widget__composer {
  display: flex;
  gap: 8px;
  padding: 12px 18px 16px;
  border-top: 1px solid rgba(198, 164, 106, 0.15);
}

.concierge-widget__composer input {
  flex: 1;
  padding: 10px 12px;
  border: 1px solid rgba(198, 164, 106, 0.25);
  background: #111;
  color: #fff;
}

.concierge-widget__composer button {
  padding: 10px 14px;
  border: 1px solid var(--color-gold, #c6a46a);
  background: transparent;
  color: var(--color-gold, #c6a46a);
  cursor: pointer;
}

.concierge-widget__footer {
  padding: 0 18px 16px;
}

.concierge-widget__handoff {
  width: 100%;
  padding: 12px;
  border: 1px solid rgba(198, 164, 106, 0.45);
  background: rgba(198, 164, 106, 0.08);
  color: var(--color-gold, #c6a46a);
  letter-spacing: 0.08em;
  text-transform: uppercase;
  font-size: 11px;
  cursor: pointer;
}

.concierge-hub__grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--space-lg, 24px);
}

.concierge-hub__card {
  padding: var(--space-lg, 24px);
  border: 1px solid rgba(198, 164, 106, 0.2);
  background: rgba(0, 0, 0, 0.35);
}

.concierge-hub__card--primary {
  border-color: rgba(198, 164, 106, 0.45);
}

.concierge-hub__card--wide {
  grid-column: 1 / -1;
}

.concierge-hub__card--member {
  grid-column: 1 / -1;
  border-color: rgba(198, 164, 106, 0.5);
  background: linear-gradient(135deg, rgba(198, 164, 106, 0.08), rgba(0, 0, 0, 0.2));
}

.concierge-hub__eyebrow {
  margin: 0 0 8px;
  font-size: 11px;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--color-gold, #c6a46a);
}

.concierge-hub__card h2 {
  margin: 0 0 12px;
  font-size: 24px;
  font-weight: 400;
}

.concierge-hub__card p {
  margin: 0 0 18px;
  color: rgba(255, 255, 255, 0.72);
  line-height: 1.6;
}

.concierge-hub__hours {
  margin-bottom: 18px !important;
}

/* Luxury email enquiry form */
.concierge-hub__card--enquiry {
  padding: 0;
  overflow: hidden;
}

.concierge-enquiry {
  padding: var(--space-xl, 32px) var(--space-lg, 24px) var(--space-lg, 24px);
}

.concierge-enquiry__header {
  margin-bottom: var(--space-lg, 24px);
  padding-bottom: var(--space-md, 16px);
  border-bottom: 1px solid rgba(198, 164, 106, 0.14);
}

.concierge-enquiry__email {
  margin: 0 0 10px;
  font-family: var(--font-heading, 'Cormorant Garamond', Georgia, serif);
  font-size: clamp(28px, 3.5vw, 38px);
  font-weight: 400;
  letter-spacing: 0.02em;
  line-height: 1.15;
  color: var(--color-ivory, #f5f0e8);
}

.concierge-enquiry__note {
  margin: 0;
  font-size: var(--text-small, 14px);
  line-height: 1.6;
  color: rgba(255, 255, 255, 0.58);
}

.concierge-enquiry__frame {
  position: relative;
  padding: var(--space-lg, 24px);
  background:
    linear-gradient(145deg, rgba(198, 164, 106, 0.04) 0%, transparent 42%),
    rgba(5, 5, 5, 0.55);
  border: 1px solid rgba(198, 164, 106, 0.18);
}

.concierge-enquiry__corner {
  position: absolute;
  width: 18px;
  height: 18px;
  border-color: rgba(198, 164, 106, 0.45);
  pointer-events: none;
}

.concierge-enquiry__corner--tl {
  top: 10px;
  left: 10px;
  border-top: 1px solid;
  border-left: 1px solid;
}

.concierge-enquiry__corner--br {
  right: 10px;
  bottom: 10px;
  border-right: 1px solid;
  border-bottom: 1px solid;
}

.concierge-enquiry__grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0 var(--space-md, 20px);
}

.concierge-enquiry__field--full {
  grid-column: 1 / -1;
}

.concierge-enquiry__field label {
  display: block;
  margin-bottom: 8px;
  font-size: var(--text-caption, 11px);
  letter-spacing: var(--tracking-caption, 0.14em);
  text-transform: uppercase;
  color: var(--color-gold, #c6a46a);
}

.concierge-enquiry__optional {
  text-transform: none;
  letter-spacing: 0;
  color: rgba(255, 255, 255, 0.42);
  font-size: var(--type-micro, 10px);
}

.concierge-enquiry__field input,
.concierge-enquiry__field textarea,
.concierge-enquiry__select-wrap select {
  width: 100%;
  padding: 15px 16px;
  margin-bottom: var(--space-md, 20px);
  border: 1px solid rgba(198, 164, 106, 0.22);
  border-radius: 0;
  background: rgba(8, 8, 8, 0.72);
  color: var(--color-ivory, #f5f0e8);
  font-family: var(--font-body, Inter, sans-serif);
  font-size: var(--text-small, 14px);
  line-height: 1.5;
  transition:
    border-color 0.25s ease,
    box-shadow 0.25s ease,
    background 0.25s ease;
}

.concierge-enquiry__field input::placeholder,
.concierge-enquiry__field textarea::placeholder {
  color: rgba(255, 255, 255, 0.34);
  font-style: italic;
}

.concierge-enquiry__field input:hover,
.concierge-enquiry__field textarea:hover,
.concierge-enquiry__select-wrap select:hover {
  border-color: rgba(198, 164, 106, 0.38);
}

.concierge-enquiry__field input:focus,
.concierge-enquiry__field textarea:focus,
.concierge-enquiry__select-wrap select:focus {
  outline: none;
  border-color: rgba(198, 164, 106, 0.62);
  background: rgba(10, 10, 10, 0.92);
  box-shadow: 0 0 0 1px rgba(198, 164, 106, 0.1), 0 12px 28px rgba(0, 0, 0, 0.22);
}

.concierge-enquiry__field textarea {
  min-height: 148px;
  resize: vertical;
}

.concierge-enquiry__select-wrap {
  position: relative;
  margin-bottom: var(--space-md, 20px);
}

.concierge-enquiry__select-wrap select {
  margin-bottom: 0;
  padding-right: 44px;
  appearance: none;
  -webkit-appearance: none;
  cursor: pointer;
  font-family: var(--font-heading, 'Cormorant Garamond', Georgia, serif);
  font-size: clamp(17px, 2vw, 20px);
  letter-spacing: 0.06em;
  text-transform: none;
}

.concierge-enquiry__select-icon {
  position: absolute;
  right: 18px;
  top: 50%;
  width: 12px;
  height: 8px;
  color: var(--color-gold, #c6a46a);
  transform: translateY(-50%);
  pointer-events: none;
}

.concierge-enquiry__footer {
  display: grid;
  gap: 12px;
  padding-top: 4px;
}

.concierge-enquiry__submit {
  justify-self: start;
  min-width: 220px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
  font-size: 11px;
}

.concierge-enquiry__assurance {
  margin: 0;
  font-size: var(--type-micro, 11px);
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: rgba(255, 255, 255, 0.38);
}

.concierge-enquiry__status {
  margin: 0;
  padding: 12px 14px;
  border: 1px solid rgba(198, 164, 106, 0.28);
  background: rgba(198, 164, 106, 0.06);
  color: var(--color-gold, #c6a46a);
  font-size: var(--text-small, 14px);
  line-height: 1.5;
}

.concierge-enquiry__status.is-error {
  border-color: rgba(180, 90, 90, 0.35);
  background: rgba(120, 40, 40, 0.12);
  color: #e8b4b4;
}

.concierge-enquiry__form.is-loading {
  opacity: 0.72;
  pointer-events: none;
}

.concierge-hub__form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 12px;
}

.concierge-hub__form input,
.concierge-hub__form select,
.concierge-hub__form textarea {
  width: 100%;
  padding: 12px;
  border: 1px solid rgba(198, 164, 106, 0.25);
  background: #0d0d0d;
  color: #fff;
}

.concierge-hub__form-grid select {
  grid-column: 1 / -1;
}

.concierge-hub__link-card {
  display: block;
  text-decoration: none;
  color: inherit;
  transition: border-color 0.2s ease;
}

.concierge-hub__link-card:hover {
  border-color: var(--color-gold, #c6a46a);
}

.concierge-hub__cta {
  color: var(--color-gold, #c6a46a);
  letter-spacing: 0.08em;
  text-transform: uppercase;
  font-size: 11px;
}

.service-requests__list,
.service-request-detail__thread {
  display: grid;
  gap: 12px;
}

.service-requests__item,
.service-request-detail__msg {
  padding: 16px 18px;
  border: 1px solid rgba(198, 164, 106, 0.18);
}

.service-request-detail__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 20px;
}

.service-request-form {
  display: grid;
  gap: 12px;
  max-width: 720px;
}

.service-request-form input,
.service-request-form select,
.service-request-form textarea {
  width: 100%;
  padding: 12px;
  border: 1px solid rgba(198, 164, 106, 0.25);
  background: #0d0d0d;
  color: #fff;
}

.order-detail {
  padding-top: clamp(36px, 6vw, 72px);
}

.order-detail__back {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 30px;
  color: var(--color-ivory-muted);
  font-size: 13px;
  text-decoration: none;
  transition: color 180ms ease;
}

.order-detail__back:hover {
  color: var(--color-gold);
}

.order-detail__header {
  display: flex;
  justify-content: space-between;
  align-items: flex-end;
  gap: 24px;
  padding: 0 0 28px;
  border-bottom: 1px solid rgba(198, 164, 106, 0.22);
}

.order-detail__header h1 {
  margin: 4px 0 8px;
  font-size: clamp(34px, 5vw, 54px);
}

.order-detail__eyebrow {
  margin: 0 0 8px;
  color: var(--color-gold);
  font-size: 10px;
  letter-spacing: 2px;
  line-height: 1.5;
  text-transform: uppercase;
}

.order-detail__date,
.order-detail__support-copy {
  margin: 0;
  color: var(--color-ivory-muted);
  font-size: 13px;
  line-height: 1.7;
}

.order-detail__headline {
  display: grid;
  justify-items: end;
  gap: 8px;
  flex-shrink: 0;
}

.order-detail__status {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  padding: 4px 12px;
  border: 1px solid rgba(198, 164, 106, 0.42);
  border-radius: 999px;
  color: var(--color-gold);
  font-size: 11px;
  letter-spacing: 1px;
  text-transform: capitalize;
}

.order-detail__status[data-status="delivered"],
.order-detail__status[data-status="paid"] {
  border-color: rgba(130, 174, 131, 0.5);
  color: #a9c7a4;
}

.order-detail__status[data-status="cancelled"],
.order-detail__status[data-status="refunded"] {
  border-color: rgba(207, 130, 117, 0.5);
  color: #d99a8e;
}

.order-detail__total {
  margin: 0;
  color: var(--color-gold);
  font-family: var(--font-heading);
  font-size: 26px;
}

.order-detail__grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(260px, 330px);
  align-items: start;
  gap: 24px;
  margin-top: 28px;
}

.order-detail__main {
  display: grid;
  gap: 20px;
  min-width: 0;
}

.order-detail__card {
  padding: clamp(20px, 3vw, 30px);
  border: 1px solid rgba(198, 164, 106, 0.2);
  background: linear-gradient(145deg, rgba(21, 19, 16, 0.88), rgba(12, 12, 11, 0.96));
}

.order-detail__card h2 {
  margin: 0;
  font-size: clamp(22px, 3vw, 28px);
}

.order-detail__card-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 18px;
}

.order-detail__table-wrap {
  overflow-x: auto;
}

.order-detail__table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
}

.order-detail__table th {
  padding: 0 12px 12px;
  border-bottom: 1px solid rgba(198, 164, 106, 0.22);
  color: var(--color-ivory-muted);
  font-size: 10px;
  font-weight: 400;
  letter-spacing: 1.5px;
  text-transform: uppercase;
}

.order-detail__table td {
  padding: 16px 12px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.07);
  font-size: 14px;
}

.order-detail__table th:first-child,
.order-detail__table td:first-child {
  padding-left: 0;
}

.order-detail__table th:last-child,
.order-detail__table td:last-child {
  padding-right: 0;
  text-align: right;
  white-space: nowrap;
}

.order-detail__table td:nth-child(2),
.order-detail__table th:nth-child(2) {
  text-align: center;
}

.order-detail__timeline-card h2 {
  margin-bottom: 20px;
}

.order-detail__timeline {
  display: grid;
  gap: 0;
  margin: 0;
  padding: 0;
  list-style: none;
}

.order-detail__timeline li {
  position: relative;
  min-height: 54px;
  margin-left: 7px;
  padding: 0 0 20px 24px;
  border-left: 1px solid rgba(198, 164, 106, 0.35);
  color: var(--color-ivory-muted);
  font-size: 13px;
  line-height: 1.6;
}

.order-detail__timeline li:last-child {
  min-height: 0;
  padding-bottom: 0;
  border-left-color: transparent;
}

.order-detail__timeline li::before {
  position: absolute;
  top: 3px;
  left: -5px;
  width: 9px;
  height: 9px;
  border: 1px solid var(--color-gold);
  border-radius: 50%;
  background: #11100e;
  content: '';
}

.order-detail__timeline strong {
  color: var(--color-ivory);
  font-weight: 500;
  text-transform: capitalize;
}

.order-detail__support {
  position: sticky;
  top: calc(var(--site-header-height, 120px) + 20px);
}

.order-detail__support h2 {
  margin-bottom: 10px;
}

.order-detail__support-copy {
  margin-bottom: 22px;
}

.order-detail__help {
  display: grid;
  gap: 10px;
}

.order-detail__help .btn,
.order-detail__help .btn--outline {
  width: 100%;
  min-height: 44px;
  text-align: center;
}

.order-detail__error {
  margin: 0 0 20px;
  padding: 14px 18px;
  border: 1px solid rgba(207, 130, 117, 0.45);
  color: #d99a8e;
}

@media (max-width: 900px) {
  .concierge-hub__grid,
  .concierge-hub__form-grid,
  .concierge-enquiry__grid,
  .help-centre,
  .order-detail__grid {
    grid-template-columns: 1fr;
  }

  .concierge-hub__card--wide,
  .concierge-hub__card--member {
    grid-column: auto;
  }

  .order-detail__support {
    position: static;
  }
}

@media (max-width: 600px) {
  .order-detail__back {
    margin-bottom: 22px;
  }

  .order-detail__header {
    align-items: flex-start;
    flex-direction: column;
    gap: 16px;
  }

  .order-detail__headline {
    justify-items: start;
  }

  .order-detail__grid {
    gap: 16px;
    margin-top: 18px;
  }

  .order-detail__table th,
  .order-detail__table td {
    padding-right: 8px;
    padding-left: 8px;
  }
}

.auth-dashboard__order {
  display: block;
  padding: 10px 0;
  border-bottom: 1px solid rgba(198, 164, 106, 0.12);
  color: inherit;
  text-decoration: none;
}

.auth-dashboard__order:hover {
  color: var(--color-gold, #c6a46a);
}